RETURN POLICY

1. Conditions for Returns

• Returns must be requested within 24 hours of receiving the item.
• Products should be in their original, unopened, and unused condition to qualify.
• Perishable items, such as fresh produce, dairy, and meats, generally cannot be returned unless they arrive damaged or spoiled. In such cases, please contact the merchant through the QikApp platform for assistance. Above order you can find relevant support number.

2. Steps to Initiate a Return

1. Open the Qik app and navigate to “Order History.”
2. Locate the order containing the item(s) you wish to return.
3. Select the item(s) for return, specify the reason, and submit the request.
4. Additionally directly reach out to the merchant support contact number, with Order Id mentioned at the top in Order summary eg: QIK*********.
5. The respective merchant will review your request and provide further instructions for the return process.

3. Refund Process

After your return request is approved and processed by the merchant:

• Refunds are generally issued to the original payment method, with processing times varying based on the merchant and your bank or payment provider.
• If an item is found damaged or incorrect at the time of delivery, refunds typically include any paid delivery fees.
• Allow 3-7 business days for the refunded amount to appear in your account, depending on your payment provider’s processing times.

4. Exclusions

• Items marked as “non-returnable” on the product page are excluded from return eligibility.
• Customized or personalized products cannot be returned unless they have a verified quality issue.

5. Quality Assurance

For items that do not meet expected quality standards:

• Contact the merchant directly through the Qik app or via our support team.
• The merchant may ask for photos or additional information to process your request efficiently.
• Depending on the issue, merchants may offer a replacement, refund, or store credit.

6. No Extra Processing Fees

Qik’s platform does not charge additional fees for handling returns or refunds, but individual merchants may have specific return handling policies.

7. Need Help?

If you have any questions about our returns and refunds process, please reach out to our support team through the Qik app or at support@qikapp.com.

7. CHANGES TO THIS POLICY

We may change this policy from time to time. If we make any changes to this policy, we will change the "Last Updated" date above. You agree that your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised policy.

If you have any concern about privacy or grievances with Us, please contact us with a thorough description and we will try to resolve the issue for you.