Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.
- What is QIK? What are you solving?
- QIK is a digital platform creating a fair, mutually beneficial ecosystem for merchants and users.
- What kind of products does QIK sell?
- Shop over 5,000+ products from your nearest local store conveniently through the Qik to meet your daily needs.
- What cities and locations does QIK operate in?
- QIK currently operates in Delhi NCR and Bangalore.
- I want to order from my store, but it's not showing up in the list. What should I do?
- Reach out to us through in-app chat support, and we will contact the store on your behalf.
- Can I order medicines, electronics, clothes, or other essentials online?
- We are working to bring this feature soon. Stay tuned!
- Why is my app blank and showing no stores?
- Visit a nearby store, scan the QR code to add it in QIk, and check the app again. You can also invite nearby stores through the app.
- Does QIK deliver 24/7?
- Currently, delivery services are available as per selected local store operational hours in Delhi NCR and Bangalore.
- How does QIK deliver in 15-20 minutes?
- Yes, QIK uses a decentralized model with widely spread merchant stores and efficient logistics to ensure quick deliveries.
- Do you charge for delivery?
- Delivery charges are set by merchants and displayed on the checkout page in the app while ordering.
- What are your delivery timings?
- Delivery is available from 8 am to 11 pm in Delhi NCR and Bangalore.
- Can I change the delivery address after placing an order?
- Currently, this option is unavailable. You can cancel the order and reorder from a different locality.
- What if I don’t receive my order on time?
- Delays are rare but may occur due to unforeseen issues. Contact customer support for assistance.
- How can I cancel my order?
- You can cancel your order directly via the app on the order details page.
- What if I want to return something?
- Returns are allowed as per policy: Perishables (72 hours), Non-Perishables (72 hours), Wrong/Missing/Damaged items (24 hours). Contact support for more details.
- Can I reschedule my order?
- Orders are delivered promptly. Please place your order when you are available, as rescheduling is not supported.
- What if I have a complaint regarding my order?
- Reach out through the 'Customer Support' section in the app or web for assistance.
